Prior authorization metrics for medical items and services (excluding drugs)
To comply with the CMS Interoperability and Prior Authorization final rule, CareOregon is required to annually report aggregated prior authorization metrics on our website.
Specifically, this includes a list of all medical items and services (excluding drugs) that require
prior authorization, as well as data on prior authorization requests for those items and services
(e.g., approvals, denials, etc.) over the previous calendar year. Publicly reporting these metrics
promotes transparency and accountability, helps patients understand prior authorization
processes, and enables providers to evaluate payer performance. In addition, metrics can be
used to compare plans, programs, and payers. For questions on the data below, contact: Director of Quality Assurance, Operations at michalowskip@careoregon.org
Reporting Period: 2025
When is prior authorization needed?
These are the medical items and services for which we
require prior authorization (excluding drugs):
Standard (non-urgent) prior authorization requests
| How many times this happened | Out of total requests | Percentage | |
|---|---|---|---|
| Request approved | 32,263 | 34544 | 93.4% |
| Request denied | 2631 | 34544 | 7.61% |
| How many times this happened | Out of total requests | Percentage | |
|---|---|---|---|
| Request approved only after time for review was extended* | 155 | 34544 | 0.45% |
| How many times this happened | Out of total requests | Percentage | |
|---|---|---|---|
| Request approved only after appeal | 99 | 323 | 30.65% |
Expedited (urgent) Prior Authorization Requests
(Response Due to Provider Within 72 Hours)
| How many times this happened | Out of total requests | Percentage | |
|---|---|---|---|
| Request approved | 3623 | 3749 | 96.64% |
| Request denied | 157 | 3749 | 4.19% |
| How many times this happened | Out of total requests | Percentage | |
|---|---|---|---|
| Request approved only after time for review was extended* | 26 | 3749 | 0.70% |
Time Between Receiving a Prior Authorization Request and Sending a Decision
| Mean (Average) Time | Median (Middle) Time | |
|---|---|---|
| Standard (non-urgent) Prior Authorization Requests (response due to provider within 7 calendar days) | 3.85 days | 1 day |
| Expedited (urgent) Prior Authorization Requests (response due to provider within 72 hours) | 18 hours | 18 hours |